Refund policy
We accept returns for damaged, defective, or incorrectly fulfilled items. Please contact us within 30 days of receiving your order so we can review the issue and provide instructions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rigandtrail@gmail.com. Please note that if your return is approved, we will provide the appropriate Printful return address and instructions. Please do not send items to an address until your return request has been approved.
We will provide return instructions after your request is reviewed. Return-shipping responsibility will be explained before the return is authorized.
You can always contact us for any return question at rigandtrail@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer direct exchanges. If your item is damaged, defective, or incorrect, please contact us within 30 days. If approved, we will provide return or replacement instructions.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rigandtrail@gmail.com.